Support

Self Therapie Formation — Member Area Last updated: 27 July 2026

Contact us

espace.membre@selftherapie.com

This is the single support channel: every message is logged and tracked, which is not the case for a phone call or a message sent personally to a trainer.

Hours and response times

Messages received outside these hours are handled when we reopen. An outage preventing all members from accessing the Service is treated as a priority, without waiting for that response time.

What to tell us

To get straight to the point, please include in your message:

1. the email address of your Member Area account;
2. what you were trying to do, and when;
3. the exact error message, if you saw one (a screenshot is ideal);
4. for a Zoom-related problem: the email address of the Zoom account concerned and, if possible, the topic and date of the recorded meeting;
5. the device and browser you are using (for example: iPhone / Safari, Windows / Chrome).

⚠️ Never send us your password, a token, or a code received by email. We will never ask you for them.

Frequently asked questions

I cannot sign in to the Member Area. Use "Forgot password" on the sign-in page. If the email does not arrive, check your spam folder, then write to us: your account may not have been opened yet.

Zoom authorization fails or returns an error. Start again from the "Add a Selfi" window, "Zoom video" tab: the authorization flow expires after ten minutes. If it still fails, see the user guide, "Troubleshooting" section.

No recording appears in the list. We only display cloud recordings in MP4 format, from the last twelve months, for the connected Zoom account. A local recording, left on your computer, is not visible.

I want to remove STF's access to my Zoom account. Two equivalent routes, described in the user guide: the "Disconnect this account" command in the Zoom account menu inside the Member Area, or removing the app from your Zoom account. In both cases, we delete the data we hold.

How do I delete my data? Write to us: we handle any access, rectification or erasure request within one month at most, as stated in the privacy policy.

Reporting a security issue

If you discover a vulnerability or unusual access, write to espace.membre@selftherapie.com with "Security" in the subject line. These messages are treated as a priority. Please do not disclose the issue publicly before we have been able to fix it.

Postal address

SELF THERAPIE FORMATION — 30 avenue du 6 Juin, 14000 Caen — France